Condiții generale de vânzare

1. Seller

SmartOutbound, publisher of the online service of the same name. Contact: commercial@smartoutbound.cloud.

2. What is sold

SmartOutbound sells a subscription to online email prospecting software, described in the terms of use. These terms of sale apply exclusively to professionals acting in the course of their business.

3. Free trial

Each new workspace gets a 30-day free trial, with no credit card, limited to 10 mailboxes, 100 campaign emails per day and 1,000 prospects processed by AI. At the end of the trial, sending stops until a subscription is taken out; the workspace's data is kept.

4. Prices

The subscription costs €9.99 excluding VAT per month per block of 10 sending mailboxes, up to 10 blocks. Each block includes 5,000 prospects processed by AI per month; beyond that, AI processing is paused until the following month.

Prices are stated in euros excluding taxes; applicable VAT is charged on top. The Customer may enter their VAT number when subscribing. Any price change is announced by email at least 30 days before it applies.

5. Order and payment

The subscription is taken out from the workspace settings and paid by card through our secure payment provider Stripe. The amount is charged every month, on the subscription anniversary date. A change in the number of blocks during the month is prorated. An invoice is issued after each payment and remains available from the workspace settings.

If a payment fails, sending may be suspended until it is settled.

6. Term and cancellation

The subscription has no commitment and renews every month. The Customer may cancel it at any time from their settings: it remains active until the end of the paid month, with no refund for the month started. Deleting the workspace cancels the subscription immediately and erases its data.

7. Right of withdrawal

These terms apply exclusively to professionals, to whom the consumer right of withdrawal does not apply. The free trial lets the Customer test the service before any payment.

8. Claims

Any billing claim must be sent to commercial@smartoutbound.cloud within 30 days of the payment concerned.

9. Liability

SmartOutbound cannot be held liable for the Customer's use of the service. The Customer alone is responsible for complying with the rules applicable to their prospecting. Should SmartOutbound's liability be established, it is limited to the amounts paid by the Customer over the previous twelve months.

10. Personal data

Data collected when subscribing is processed in accordance with the privacy policy.

11. Governing law and disputes

These terms are governed by French law. In the event of a dispute, and after an attempt at amicable settlement, the courts within the jurisdiction of Versailles (France) have sole jurisdiction.